Shipping Policy​

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At Unknown Identity, we are committed to delivering your pieces with care and efficiency. Please review our shipping guidelines before placing your order.

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Processing Time

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All swimwear orders are processed within 7 business days after payment confirmation.

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Shipping Options & Rates

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Shipping times vary based on location. Once your order has shipped, we are not responsible for delays due to customs processing, holidays, or courier issues.

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• PREMIER SHIPPING (2-3 Business Days) – $65 USD

• STANDARD SHIPPING (3-5 Business Days) – $36 USD​

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Shipping Carriers

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• Domestic Orders – Shipped via JA Mail, Knutsford Express, or local bearer services.

• International Orders – Shipped via First Class Mail, DHL, or FedEx.

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Please note: Shipping does not include insurance. We cannot accept responsibility for lost, stolen, or damaged packages in transit.

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Important Shipping Information

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• Customers are responsible for providing accurate shipping details. We are not liable for lost or undelivered packages due to incorrect information.

• We do not ship to P.O. boxes or military addresses.

• Some locations may have limited shipping options. Please contact us at info@shopunknownidentity.com, unknownidentityja@gmail.com, or via call at 876 439 3441 for inquiries.

• Any customs duties or import taxes are the responsibility of the customer.

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For further assistance, feel free to reach out to our team.

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