A legal disclaimer

Terms & Conditions

Last Updated: July 1, 2026

Welcome to Unknown Identity ("Unknown Identity," "we," "our," or "us"). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please discontinue use of our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have the permission and supervision of a parent or legal guardian to use this website and make purchases.

2. Products

We strive to display our products, colours, materials, and descriptions as accurately as possible. However, actual colours and appearances may vary depending on your device, monitor settings, and lighting conditions.

Because many of our products are handmade or produced in limited quantities, slight variations may occur and should not be considered defects.

All products are subject to availability.

3. Pricing

All prices are displayed in the currency indicated on our website unless otherwise stated.

Prices may change without prior notice.

We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been placed. If this occurs, we will contact you before processing your order.

4. Orders

By placing an order, you agree that:

All information provided is accurate and complete.
You are authorized to use the selected payment method.
Your order is subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order where fraud, unauthorized activity, pricing errors, or misuse of our website is suspected.

5. Payment

Payment must be received in full before your order is processed unless otherwise agreed.

We use secure third-party payment providers to process transactions. Unknown Identity does not store your complete payment card details.

6. Order Processing

Unless otherwise stated, orders are processed within 5–7 business days after payment has been confirmed.

Processing times do not include weekends, public holidays, or shipping transit times.

Custom-made, made-to-order, or limited-edition items may require additional processing time.

7. Shipping

Shipping times vary depending on your destination and selected shipping method.

Once your order has been shipped, delivery is handled by the courier or postal service. While we work with trusted shipping partners, Unknown Identity is not responsible for delays caused by:

Customs processing
Weather conditions
Courier delays
Incorrect shipping information provided by the customer
Events beyond our reasonable control

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country.

8. Returns, Exchanges & Refunds

Due to the intimate nature of our swimwear, underwear, bodysuits, and related apparel, all sales are final.

For hygiene, health, and customer safety reasons:

We do not accept returns.
We do not offer exchanges.
We do not provide refunds for products that have been received by the customer.

We encourage customers to carefully review product descriptions, sizing information, and measurements before placing an order. If you need assistance selecting the correct size, please contact us before purchasing.

Damaged or Incorrect Orders

If you receive an item that is:

Incorrect,
Defective due to a manufacturing fault, or
Damaged during transit, please contact us within 48 hours of delivery and include:
Your order number
Clear photographs of the item
Photographs of the packaging (if applicable)
A description of the issue

Once reviewed, we may, at our discretion:

Replace the item,
Offer store credit, or
Provide another appropriate resolution.

Normal wear and tear, accidental damage, improper care, or incorrect sizing are not considered manufacturing defects.

9. Product Care

Customers are responsible for following the care instructions provided with each product.

Unknown Identity is not responsible for damage resulting from improper washing, drying, storage, alterations, misuse, or failure to follow care instructions.

10. Intellectual Property

All content on this website, including but not limited to:

Logos
Branding
Product names
Designs
Graphics
Images
Videos
Text
Website layout

... is the intellectual property of Unknown Identity or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Upload malicious software or code.
Interfere with the operation or security of the website.
Misrepresent your identity or provide false information.

We reserve the right to suspend or terminate access for violations of these Terms.

12. Limitation of Liability

To the fullest extent permitted by law, Unknown Identity shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our website or products.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes become effective immediately upon posting to this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Jamaica, without regard to its conflict of law principles.

Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Jamaica.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Unknown Identity

Email: info@shopunknownidentity.com

Website: www.shopunknownidentity.com