Privacy Policy

Last Updated: July 1, 2026

Welcome to Unknown Identity ("we," "our," or "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, subscribe to our mailing list, or otherwise interact with our brand.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our website, you may provide information such as:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through our payment providers)
Account login information (if applicable)
Custom order details
Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Pages viewed
Time spent on pages
Referral websites

This information helps us improve the performance and functionality of our website.

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Respond to enquiries
Process custom order requests
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and unauthorized activity
Comply with legal obligations
Send promotional emails and newsletters (only where you have opted in)

Marketing Communications

If you subscribe to our mailing list, we may send updates about:

New collections
Product launches
Exclusive offers
Promotions
Events
Brand news

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to:

Remember your preferences
Keep your shopping cart active
Improve website performance
Understand visitor behaviour
Measure marketing effectiveness

You may disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Payment Information

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security measures.

Please review the privacy policies of those providers for information about how they handle your payment data.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and courier companies
Website hosting providers
Email marketing platforms
Analytics providers
Customer support services

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

While we work to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Fulfill orders
Provide customer service
Maintain business records
Comply with legal, tax, and accounting requirements
Resolve disputes
Enforce our policies

When information is no longer required, we securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request a copy of your personal data
Object to certain processing activities where permitted by law

To exercise these rights, don't hesitate to get in touch with us using our contact form.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

International Visitors

If you access our website from outside Jamaica, your information may be transferred to and processed in countries where our service providers operate.

By using our website, you consent to these transfers where permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or website functionality.

Any updates will be posted on this page with the revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch with us:

Unknown Identity

Email: info@shopunknownidentity.com

Website: www.shopunknownidentity.com

We are committed to responding to privacy enquiries as promptly as possible.